While we are operating under a modified clinic schedule during the COVID-19 pandemic, we are offering Virtual Visits.
Not previously permitted for the physical therapist industry by CMS, the service is now being approved by some insurances.
What is a Virtual Visit?
TeleHealth or TelePT allows you to receive Physical Therapy services remotely in your own home.
How do I schedule a Virtual Visit?
To send an email to your therapists, please visit our Team Roster page. Each Team Member's name is a link to their email. You can also call us at 674-9595 to ask your therapist to contact you. Please be aware that our clinicians are working remotely. You may receive calls from unknown, blocked or no-caller ID.
What is the cost?
The patient must give verbal consent, acknowledging their insurance will be billed for this service. Please note, that as we are currently treading into uncharted waters, and the industry rules and regulations are changing hour by hour, our company has decided not to pass along any insurance non-payments for Virtual Visits to the patient at this time. Our mission is to provide extraordinary service to our island 'ohana and we understand that during these trying times we just need to do what we need to do to keep you going down your road to recovery.
What kind of device do I need?
The online platform we use is called Doxy.me. A link to your therapist is provided below. On your appointment date and time, click on the link below which will take you to a Virtual Waiting Room. Once the clinician becomes available, they will bring you into their virtual office to privately discuss your case. Doxy.me can be used on any platform by logging in via your web browser. Doxy.me officially supports Chrome, Firefox and Safari 11+ (the only iOS system supported). If you do not have access to a web browser with a camera and microphone please email your clinician to discuss other options.